Where should you start?
It is not always easy to identify the correct administrative procedure. Start with your situation and choose the guide that most closely matches what you need.
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I need a benefit, reduced fee or financial concession
You may need an ISEE certificate, the indicator used to assess the economic circumstances of a household in Italy.
Open the ISEE guide →
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I have lost my job or need information about unemployment
You may need the NASpI guide and the official INPS services concerning unemployment benefits.
Open the NASpI guide →
🏠
I have moved or need to change my registered address
You may need to register a change of residence through ANPR or the competent municipality.
Open the residence guide →
🔐
I need to access an Italian public online service
You may need SPID or another accepted digital identity method to access Italian public-service portals.
Open the SPID guide →
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I need to pay or understand an Italian F24 form
You may need the F24 guide and the official payment services of the Italian Revenue Agency.
Open the F24 guide →
🏛️
I need to use the Italian Revenue Agency’s services
You may need to access the reserved area, consult your tax records, view a tax return or use another official tax service.
Open the Revenue Agency guide →
🪪
I need an Italian tax code
Consult the tax-code guide for official instructions, duplicate requests and information intended for foreign citizens.
Open the Italian tax-code guide →
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I need an Italian health card
Consult the health-card guide for information about loss, theft, damage, duplicate requests or non-delivery.
Open the health-card guide →
🛡️
I received a suspicious message or need to report a scam
Consult the scam-prevention guide to understand what to avoid, how to protect yourself and where to find official reporting channels.
Open the scam-prevention guide →
Cannot find your situation?
Percorso Cittadino is still being developed. More guides will be added concerning tax returns, AIRE, healthcare, pensions, employment, bank accounts, identity cards and other useful procedures.