Italian bureaucracy, explained simply.
Find the right guide and go directly to official sources.
Available guides
Choose the guide that best matches your situation.
I lost my job
For unemployment, dismissal and NASpI applications.
NASpI guide
I moved
For changing residency, registering a new address and using ANPR.
Residency registration guide
I live or am moving abroad
For AIRE registration, updates, permanent return and consular services.
AIRE and FAST IT guide
I need an Italian registry certificate
For online certificates, registry records, self-certification and data corrections.
ANPR services
I need to apply for ISEE
For DSU, benefits, concessions and INPS services.
ISEE guide
I need to activate SPID
For activation, providers, fees, levels, recovery and secure access.
SPID guide
SPID for Italians abroad
Documents, remote identity checks and access to Italian services while living abroad.
Documents and how to apply
I need to pay an F24
For F24 forms, payments, tax codes and the Italian Revenue Agency.
Online F24 guide
I need to pay a pagoPA notice
For paying a notice, checking the result and finding the receipt.
pagoPA guide
I received a suspicious message
For phishing, fake messages, unofficial websites and reporting scams.
Scam prevention guide
I need to use the Italian Revenue Agency services
For the reserved area, Cassetto fiscale, CIVIS, tax returns, refunds, contracts and assistance.
Italian Revenue Agency guide
I need to request an Italian tax code
For applications, allocation certificates, personal-data corrections and foreign-national procedures.
Italian tax code guide
I need a health card
For eligibility, issue, renewal, replacement, PDF copies, EHIC, TS-CNS and the digital card in the IO app.
Health card guide
I need an electronic identity card
For CIE applications, renewals, appointments and online access.
Electronic Identity Card guide
I want to use the IO app
For access, messages, pagoPA payments, documents and public services.
IO app guide
Important information
Percorso Cittadino is not an official government website and does not replace public authorities. The information is intended to help you find the right procedure. Before submitting an application or making a decision, always check the official links provided in each guide.