Do you need to sign a document for an application, or have you received a signed file? Start with the recipient’s instructions: identify the required signature, prepare the file and check the result before sending it.
This guide provides general information. For documents subject to special formalities or disputes, check your circumstances with the relevant authority or a qualified professional.
Key information
- Before signing
- Check the required signature type, format and submission channel
- Remote signature
- A way of using the service, separate from its legal level
- PDF and P7M
- The format alone does not establish that the signature is qualified
- Verification
- Read the report: an inconclusive result needs further investigation
Section 1
Types of electronic signature
Legal type, remote or local use, and file format are separate distinctions.
| Type | Meaning |
|---|---|
| Electronic signature, often called simple | Electronic data used to sign; the safeguards depend on the process. |
| Advanced electronic signature — FEA in Italian | Identifies the signatory, links them to the document and makes subsequent changes detectable, meeting specific requirements, including sole control of the signature creation data. |
| Qualified electronic signature — QES, or FEQ in Italian | An advanced signature based on a qualified certificate and created using a qualified device. |
| Firma digitale — digital signature under Italian law | The specific qualified signature defined by Italy’s Digital Administration Code, based on cryptographic keys. |
The last two rows describe a category and one of its types, not two successive levels. Drawing or pasting a signature into a PDF does not by itself create a qualified digital signature.
- AgID: electronic signatures and seals (2019 PDF in Italian)
- European Commission: What is eSignature
- Digital Administration Code: current text (in Italian)
- eIDAS: Regulation (EU) 910/2014, consolidated text
A QES has the legal effect of a handwritten signature in the EU. Other signatures are not without legal value simply because they are electronic; the applicable requirements and context matter.
Section 2
Which signature your application requires
Read the form, notice or portal instructions. Note the signature type, file format, required signatory and submission channel.
- AgID: electronic signatures and seals (2019 PDF in Italian)
- Digital Administration Code: current text (in Italian)
Before buying, ask the office whether the procedure already provides a signing method. A technically correct signature does not by itself show that an application is complete or that the signatory has the necessary authority.
Section 3
Getting a signature: device or remote service
Start with AgID’s information on trust service providers. In the European Trusted List Browser, check the relevant qualified service, not just the company’s name. Finding a provider on a list does not validate a document’s signature.
- European Commission: eSignature FAQ
- AgID: obtaining an electronic signature (in Italian)
- European Trusted List Browser
| Method | What to consider |
|---|---|
| Smart card or token | Device, any reader required, PIN, and compatibility with your computer or phone. |
| Remote signature | Authorisation through credentials and the service’s second factor, without holding the signing key on your own token. |
A qualified remote signature is a way of creating a digital signature/QES; “remote” does not indicate a lower legal level.
- AgID: obtaining an electronic signature (in Italian)
- InfoCamere: Chamber of Commerce signing solutions (in Italian)
- eIDAS: Regulation (EU) 910/2014, consolidated text
Check accepted identification documents, activation, duration, renewal, signature allowances, total cost and support. Some providers accept SPID for identification. Conditions and processing times differ.
Section 4
PAdES, CAdES and XAdES formats
Choose the format required by the recipient.
| Format | Usual appearance | Use |
|---|---|---|
| PAdES | .pdf file | Signature embedded in the PDF. |
| CAdES | .p7m file | Container that can hold different document types. |
| XAdES | XML structure | Used in procedures requiring this format. |
For example, a PDF document can be signed as document.pdf or document.pdf.p7m. The extension alone does not establish the signature’s legal level.
- Bergamo Chamber of Commerce: CAdES, PAdES and XAdES (PDF in Italian)
- Bergamo Chamber of Commerce: signing software (in Italian)
A visible signature graphic in a PDF is optional in relation to the actual electronic signature: inspect the signature data using a verifier.
Section 5
How to sign a document
Adapt this practical sequence to your service’s instructions.
Prepare the document
Complete the document and read it carefully.
Open the official application
Select the correct file.
Choose the options
Choose the required signing certificate and format.
Authorise the signature
Check the preview and authorise the operation with the PIN or second factor.
Save the result
Save the resulting file somewhere you can identify.
Verify before sending
Verify the signature and send that file, keeping a copy.
Section 6
How to verify a signature
You can verify a document without buying a digital signature of your own. Start with the software listed by AgID and use a tool compatible with the file you received. Opening a document or extracting its contents is not enough to verify it.
Read the report and check
- The expected signatory’s identity.
- Integrity of the signed data.
- The certificate and its status.
- The signature level, if a QES is required.
- Time evidence and any warnings.
- Digital Signature Service: technical documentation
- eIDAS: Regulation (EU) 910/2014, consolidated text
Verifiers may provide online or desktop functions and a downloadable report; check the chosen service’s terms and privacy information.
Section 7
Opening P7M files and adding signatures
Use the compatible program’s open or extract function. The extracted document is useful for reading: keep the original .p7m too. Changing the extension to .pdf does not extract the contents.
- Bergamo Chamber of Commerce: signing software (in Italian)
- AgID: signature verification software (in Italian)
For several signatories, use the additional-signature function while preserving the agreed content. Check every signature in the final file. Some PDFs retain later revisions: establish which version each signature covers.
Section 8
CIE, SPID, CNS and PEC
Identification, signing and transmission serve different purposes.
CIE: CieSign creates an advanced electronic signature. You need the card, PIN and a compatible device: an NFC smartphone, or a computer with a contactless reader and the required software. CieSign should not be described as a QES.
SPID: ordinary sign-in identifies the user. Signing a document with SPID requires a dedicated procedure meeting AgID’s rules. Signing into a portal does not automatically sign every attachment.
- AgID: signing documents with SPID, 26 March 2020 announcement (in Italian)
- AgID: guidelines for signing documents with SPID (PDF in Italian)
- Digital Administration Code: current text (in Italian)
CNS: authentication certificates and signing certificates have different functions, even when they are held on the same device.
PEC: transmits messages with the associated receipts; an attachment must be signed separately when the procedure requires it.
Section 9
Certificate expiry and timestamps
Check the certificate’s expiry and status before creating a new signature: it must not be expired, revoked or suspended. Renew under the provider’s conditions. A certificate that has expired today does not automatically make every earlier signature unusable.
Assessing earlier signatures involves establishing that they were created while the certificate was valid, using time evidence enforceable against third parties.
- DPCM of 22 February 2013: technical rules (PDF in Italian)
- eIDAS: Regulation (EU) 910/2014, consolidated text
For important documents, ask the provider how to manage time evidence and future verification.
Section 10
Preservation and confidentiality
Keep the signed file, any separate timestamps and verification reports in identifiable folders, with a backup. A printout does not allow the same cryptographic checks as the electronic original.
A backup helps recover files; document preservation involves additional rules and procedures. Retention periods and obligations depend on the document and activity, rather than one universal deadline.
For confidential documents, consider a trustworthy local verifier and check what it transmits. A desktop application may still contact services that report certificate status. Read the documentation before using a service requiring you to upload the document.
Section 11
Common problems
Start with the error message and the service’s instructions.
| Problem | First check |
|---|---|
| The portal rejects the file | Format, size and the application’s specific instructions. |
| I cannot see a signature on the PDF | Open the signature panel or use a verifier. |
| Verification is inconclusive | Read the warning, update the tool and ask for assistance. |
| Forgotten PIN or blocked device | Follow the provider’s recovery procedure; avoid repeated guesses. |
| Lost token or compromised credentials | Contact the provider immediately about suspension or revocation. |
Section 12
Using the service from abroad
Qualified electronic signatures are recognised across the European Union. This does not remove document formalities or the recipient’s requirements. Outside the EU, check the country’s rules and the procedure concerned.
Before activation, check remote identification, accepted documents, second-factor authentication and service availability in your country. If a technical problem prevents submission, contact the authority before the application deadline.
Section 13
Frequently asked questions
Ten answers about signature types, formats, verification and preservation, with the relevant sources.
Is a signature pasted into a PDF a qualified digital signature?
The image alone does not make it qualified. The signing process matters.
- AgID: electronic signatures and seals (2019 PDF in Italian)
- Digital Administration Code: current text (in Italian)
- eIDAS: Regulation (EU) 910/2014, consolidated text
Is a qualified remote signature legally weaker than a token?
No. The location of the signing key does not determine a lower legal level.
- AgID: obtaining an electronic signature (in Italian)
- InfoCamere: Chamber of Commerce signing solutions (in Italian)
Do I have to produce a P7M file?
It depends on the procedure: it may require CAdES or accept a PAdES PDF.
Can I verify without owning a digital signature?
Yes, with compatible verification software.
How do I open a P7M file?
Use a compatible program to verify it and extract the contents. Keep the original.
Is a CieSign signature qualified?
The Ministry describes CieSign as an advanced electronic signature, not a QES.
Does signing in with SPID sign my attachments?
Sign-in alone is not enough: the service must provide the required signing procedure.
- AgID: signing documents with SPID, 26 March 2020 announcement (in Italian)
- AgID: guidelines for signing documents with SPID (PDF in Italian)
Can I send a signed document by PEC?
If that submission channel is accepted. PEC does not automatically apply your signature to the attachment.
Does an expired certificate invalidate all old documents?
Not automatically: the signature and available time evidence need to be assessed.
- DPCM of 22 February 2013: technical rules (PDF in Italian)
- Digital Administration Code: current text (in Italian)
- eIDAS: Regulation (EU) 910/2014, consolidated text
Is keeping a printout enough?
Keep the electronic original and the material needed for verification and preservation too.
