pagoPA
How to pay an Italian public payment notice, check the result and find your receipt.
Important information
Percorso Cittadino helps you understand Italian administrative procedures but does not replace public authorities. Before submitting applications or making decisions, always verify the official institutional links provided on this page.
Important information
Percorso Cittadino helps you understand the process, but it does not replace pagoPA, the creditor organization, your bank or any other payment service provider. Always check the notice details and the instructions issued by the organization requesting the payment.
Some official support pages linked from this guide are available only in Italian.
What pagoPA is
pagoPA is Italy’s national platform for payments to public authorities and other participating organizations. The public entity requesting the payment is the creditor public authority or organization (“ente creditore”). pagoPA is not a bank or a single payment method: it connects organizations, providers and several authorized payment channels.
A pagoPA notice is different from the tax form covered by the F24 guide. Always use the payment channel stated in the document you received.
What you need
Notice and codes
Have the paper or digital pagoPA notice ready. You need its QR code or payment notice code (“Codice Avviso”), together with the tax code of the creditor organization (“Codice Fiscale Ente Creditore”).
Contact and payment details
Have an email address ready when paying through the website, as well as the payment method you intend to use.
You can pay a notice on the pagoPA website without SPID or CIE. The The IO app requires you to sign in with a digital identity. See the SPID guide if you need help getting started.
Where you can pay
Official pagoPA website
Scan the QR code or enter the codes shown on the notice.
Creditor organization’s website
Use its online service when the payment is available there.
App IO
Sign in with a digital identity and open or scan the notice.
Online banking or payment app
Look for the pagoPA function in the service you use.
In person
You can use participating banks, post offices and authorized retailers.
How to pay online
Fees
Fees may vary by payment service provider, channel and payment method. They must be shown before you confirm. You can compare compatible providers and choose one even if it is not your bank. There is no single fee that applies to every payment.
How to check the result
Check the message in App IO, scan the notice again, look for the email sent after payment or review the transaction through the channel you used.
Before trying again
If you see an error, first check whether the notice is already shown as paid. This helps you avoid repeating a payment that may already have been completed.
Where to find your receipt
App IO
Look in the Payments section and in the message you received.
pagoPA or creditor website
Check the summary sent to the email address you provided.
Online banking or app
Open the service’s payment area or transaction history.
In-person payment
Keep the receipt issued by the payment service provider.
Common problems
Refunds or duplicate payments
You must request a refund from the creditor organization. pagoPA manages the payment flow but does not decide or process the refund. Contact the organization if you paid twice or made an unnecessary payment.
Paying from abroad
If you have the notice, you can use online banking that supports pagoPA or the official pagoPA website without a digital identity. You need the QR code or payment notice code and the creditor organization’s tax code. If a foreign card is not accepted, you may need to try another provider or payment method.
Beware of scams
pagoPA does not directly send payment requests by email. Verify the request on the creditor organization’s official website. The official checkout uses the domain checkout.pagopa.it.
Never provide passwords, bank details or security codes by email or text message. A website is not official merely because its name contains “pagoPA”. Read the scam-prevention guide for further checks.
Who to contact
Creditor organization
For problems with the notice, service, amount or refund.
Payment service provider
For problems with online banking, an app or an in-person payment.
pagoPA support
For problems with the pagoPA website or the IO app.
Goal of this guide
At the end of this guide, you should know where to pay, how to check the result, where to find your receipt and who to contact if something goes wrong.